Communication and empathy skills: Essential requisites for patient-centered radiology care

نویسندگان

چکیده

Abstract Purpose To investigate how patients value radiologists, using data from the Dutch healthcare assessment website. Method The website was searched for patient reviews about radiologists in Netherlands. scores (scale of 1–10) assigned to most recent review each radiologist were extracted. All written assessed standardized coding taxonomy, domains clinical competencies (including quality and safety care) relationships communication with humaneness/caring). For category, it whether positive or negative regard performance radiologist. Results 217 941 (23 %) had been reviewed between 2017 2021. total number institutions which these affiliated 75 (6 academic 69 non-academic institutions). Median score 9.6 (interquartile range 1.3, 1–10). 74 (34 given a maximum 10. 29 (13 5 lower. far majority concerned categories (36 % all 30 reviews) humaneness/caring (45 49 reviews). Conclusion Radiologists are generally highly valued by patients, although there is room improvement decrease experiences. Communication empathy appear be important skills on judged patient's perspective.

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ژورنال

عنوان ژورنال: European Journal of Radiology

سال: 2021

ISSN: ['0720-048X', '1872-7727']

DOI: https://doi.org/10.1016/j.ejrad.2021.109754